Swineshead Medical Group
Fairfax House, Packhorse Lane, Swineshead, Boston, Lincolnshire, PE20 3JE Also known as: Fairfax House, Swineshead Surgery 1,276 reviewsReviews
Trying to make an e consult after 5pm to be informed you have to make it after midnight as they are not accepting anymore for today. Ok sick people can only be sick between office hours or the time that suits the Pratice. Surely you can accept requests and then sort through when next at work. This is not acceptable a simple request now takes days to action. Half the time you attend the surgery it’s empty but apparently really busy. I want a prescription as it has to come from a doctor and it takes me days of not weeks to get it sorted. Are we a third world country?
Very difficult to get an appointment
My monthly Prescription was sent to incorrect destination, obviously human error by surgery staff and then I was given an appt to see the out of hours doctor to which I went to and found out that it hadn't actually been made at all. Another human error by surgery staff! Both issues meant that I not only wasted my time but ended up chasing to get it corrected.
The Doctors and Nurses at this practice are Amazing but the general staff (reception, manager, prescription reviews) are abismal
Thank you for your comments. Because these posts are anomyous we do not know what your complaint is about. We do not have a new prescription review system so I do not understand why you think it is dangerous. Could I please request that you contact the practice and ask to speak to the Practice Manager. I always respond to any complaints submitted and try to come up with a suitable solution. David Harding Practice Manager
For the most part, all staff members are very friendly and helpful and the surgery is very clean and carers about patients.
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Short link to review Swineshead Medical Group: http://iwgc.net/ecb8v